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Frequently Asked Questions

COVID-19 Precautions

A great benefit of The Vista is that everything is brand new! Individual HVAC systems uses fresh air from the outside, not recycled interior air. An ionization feature in the systems for common areas helps disinfect surfaces. The process not only kills coronaviruses, but also bacteria, mold, dust mites, pet dander, and organic compounds.

The Vista uses a UV-C remote-control robot cleaner that acts as a complement to the HVAC ionization feature. This robot cleaner can disinfect a room without a person needing to enter. It can be utilized in common areas as often as needed, and can also be used in individual apartment homes, if necessary. Cleaning of common areas has been increased, and only products certified to kill coronaviruses are used.

Resident key fobs are used to open garage doors, main Vista front doors, and other automatic doors throughout the community, as well as to unlock their individual apartment homes. All mail and package deliveries are quarantined for 24 hours before being distributed to community residents. Hand-sanitizing stations are available throughout the community.

The usual paper screening forms traditionally used have been replaced with a state-of-the-art digital kiosk, which has a component enabling touchless temperature measurement. One single point of entry has been designated for moving companies and their workers will be screened before entry. The Vista will follow all CDC guidelines for the screening and testing of employees and residents.

Staying active – both physically and mentally – is essential to emotional well-being. Technology has given us dozens of ways to turn life’s moments into virtual experiences. From the comfort of individual apartment homes, residents enjoy programs such as live-streamed movies and musical performances from The Vista’s Performing Arts Center. Exercise classes, lectures, book club discussions, cooking demonstrations, and more are shared virtually. Programs will be opened to residents in-person and in small groups as it becomes safe to do so.

Big moments deserve to be recognized. That’s why The Vista takes the time to celebrate the big moments in residents’ lives, such as birthdays, anniversaries, and Grandparents’ Day. A virtual party does not replace in-person moments but reminds residents that we must find ways to celebrate positive moments during this time. In addition, residents can reserve spaces in the community for small family gatherings.

Absolutely! The Vista’s restaurants have been reconfigured from our original plans to allow for social distancing. In addition, a reservation system has enabled residents to enjoy preferred dining times and locations on a rotating basis. Menus can be viewed through a dedicated app, website, or single-use paper menus. The dining team is masked, gloved, and trained on safe practices. Outside dining spaces have been safely increased. Daily coffee deliveries and socially distant cocktail carts are also considered. To optimize safety, residents may request meal deliveries to their apartment homes.

We have taken many precautions to ensure that the Information Center for The Vista is safe to visit in-person. To start with, our team is carefully following safety protocols from the Centers for Disease Control, including screening upon arrival, wearing masks, social distancing, and disinfecting the Information Center between visitors. In addition, our Residency Counselors are tested every month to ensure that our office is safe for our staff and visitors. With only 50-percent capacity allowed for safety precautions, appointments are strongly encouraged to learn more about The Vista.


General Community Information

The Vista is an extension of Christian Health’s 100+ year mission to foster health, healing, and wellness for all ages. It is designed to serve mature adults by providing an active, independent community where friendships, well-being, and new experiences can thrive. The Vista offers maintenance-free living, and a variety of services and amenities. With a full continuum of care available right on campus, those who choose The Vista will enjoy security for the future and the freedom to live fully, knowing they will have priority access to Christian Health’s health-care services should they ever be needed.

Like the other services and neighborhoods on the Christian Health campus, The Vista is a separate 501(C)(3) not-for-profit community managed by Christian Health and is a part of the Christian Health Wyckoff/Hawthorne campus.

There are many, including an expanding group of friends, maintenance-free lifestyle, full array of services, educational and cultural opportunities, holistic wellness program, and security and peace of mind for you and your family. This adds up to living longer, healthier, and better.

The Vista is now open!

The Vista offers premier amenities including:

  • Healthy, delicious, chef-prepared meals served in a choice of venues: a fine-dining restaurant, private dining room, a chef’s exhibition casual restaurant, convenient take-out option, and a fitness bar for healthy snacks
  • State-of-the-art fitness center with cardio and weight equipment specially designed for mature adults, as well as a group exercise room
  • Aquatic center with an indoor heated pool and whirlpool spa
  • Spa and salon services including hair care for men and women, massage, facials, manicures, and pedicures
  • Cultural Arts Center
  • Paved walking trails
  • Outdoor terrace with a trickling fountain and café tables for al fresco dining
  • Planned social events, educational programs, and cultural and spiritual activities
  • On-campus volunteer opportunities
  • 24/7 security staff and emergency-alert system for each resident

Yes. The Vista features 199 innovative and luxurious apartments for independent living. Nineteen different floor plans are available: one bedroom, one bedroom with den, two bedrooms, or two bedrooms with den. All residences have been thoughtfully designed to provide maximum access to natural lighting, creating open and airy living spaces. Residents have the opportunity to personalize their homes with custom finishes.

Additional customizations may be accommodated, but will be contingent on the layout of individual floor plans, as well as the schedule and timing of construction. All customization costs (including architectural fees, if applicable) will be incurred by the Resident.

The Vista is within the 78-acre campus of Christian Health in Wyckoff and Hawthorne, NJ.  The Vista offers convenient access to major routes and thoroughfares, making it easy to enjoy all the things you already love about northern New Jersey. The area boasts more than 200 arts and historical organizations; a wide variety of shopping, dining, and entertainment destinations; and 9,000 acres of parkland that include five golf courses, a nationally accredited zoo, two horseback riding areas, 21 parks, and much more.

Yes. Because The Vista is a Continuing Care Retirement Community, residents have access to additional services on the Christian Health campus, including assisted living, residential memory-care residences and programs, skilled nursing, outpatient/inpatient short-term rehab, or mental health services. Please visit ChristianHealthNJ.org to learn about the full continuum of care services offered at Christian Health.

Residency involves a one-time entry fee, typically paid from the sale of your home, and monthly service fees. Your fees will depend on four factors: size of your apartment, contract option you choose, whether you are a single person or a couple, and percentage of your entry fee you would like to have refunded to you or your estate.

Two contract options and three refund options are available. Regardless of which contract option you select, you can choose any of the refund options.

Contract Options

Fee-for-Service Contract

Under the Fee-for-Service Contract, you will have priority access to on-campus health care including assisted living, memory support, short-term rehab, and skilled nursing care. Should you need care, you will pay the then-current rate charged for care minus a 10% Vista resident discount. This option is often chosen by those who are comfortable self-insuring or who have long term care insurance.

Life Care Contract

By choosing Life Care, you can gain financial predictability for your long-term care costs (assisted living, memory support, and skilled nursing care). If you, your spouse or both of you move to assisted living, memory support or long-term nursing care on the CH campus, you would continue to pay the same monthly fee that you would be paying in your Vista apartment, plus charges for ancillary services. This can represent very significant savings the longer you may require long-term care. Life Care is appealing to those who want to limit their risk and increase financial predictability. It is often preferred by those with no long term care insurance, or those who wish to secure additional benefits to supplement their long term care insurance.

Under the Life Care Contract, you pay an additional Life Care Entry Fee for each person upon entry to The Vista. The Life Care Entry Fee is non-refundable. You also pay an additional monthly fee for each person under the Life Care Contract.

Refund Options

90% Refund Option

Under this option, the percentage of your First Person Entry Fee that is refundable declines by 2% per month for the initial five months of occupancy. Thereafter, 90% of the First Person Entry Fee amount you paid is subject to refund. Upon move-out, The Vista will issue a sequential refund number and refunds will be paid based upon the re-occupancy of apartments based on that sequential order.

50% Refund Option

Under this option, the percentage of your First Person Entry Fee that is refundable declines by 2% per month for the initial 25 months. Thereafter, 50% of the First Person Entry Fee amount you paid is subject to refund. Upon move-out, The Vista will issue a sequential refund number and refunds will be paid based upon the re-occupancy of apartments based on that sequential order.

0% Declining Refund Option

Under this option, the percentage of the Entry Fee that is refunded to you or your estate when you leave the CH Campus declines by 2% per month for 50 months. After 50 months, there is no refund. NOTE: The Second Person Entry Fee is subject to this declining refund provision under all contract types.

A reservation deposit of 10% of the entrance fee will be required to secure a specific apartment home. You will also be asked to sign a Residency Agreement. By signing this contract, you acknowledge that your 10% Reservation Deposit is binding, and that you plan to move to The Vista when your apartment is available for occupancy. Your 10% deposit and all interest earned will be credited to your Entry Fee upon your move to the community. If you are unable to move to The Vista, or you simply change your mind, there will be a penalty of $500 deducted from your refund (plus interest earned).

When you reserve an apartment at The Vista, you begin the application process. This involves completing the confidential financial disclosure application. Within 10 days after your application is approved, you must submit a deposit equal to 10 percent of the 0-percent refundable fee for the apartment you select. You will also receive a Residency Agreement and Disclosure Statement and you will be asked to have your physician complete a wellness review form. In addition, if you are interested in a Life Care contract you will also schedule an appointment with CH for a cognitive wellness review. Once all of these pieces are in place, your Residency Counselor will schedule an appointment to sign your Residency Agreement.

By signing this contract, you acknowledge that your 10-percent reservation deposit (the funds that you have already paid and we are holding in an escrow account) is now binding, and that you plan to move to The Vista when your apartment is available for occupancy. From the point that you sign a binding contract, you will earn 4-percent interest on your deposit. Your 10-percent deposit and all interest earned will be credited to your entry fee upon your move to the community.

Once you have signed your Residency Agreement, your binding 10-percent deposit and all interest is fully refundable if you pass away, if one member of a couple passes away, or if your health or financial situation changes in such a way that you are no longer able to move to The Vista. However, should you simply change your mind about moving to The Vista, you will forfeit the 4-percent interest on your deposit and a $500 cancellation fee will be deducted from your refund.

The Vista is committed to never asking you to leave the community due to financial circumstances that occur through no fault of your own. We would work with you to explore options that could include transferring to a smaller apartment to conserve funds or drawing down your refund amount to pay for care. Once accepted for residency, our intention is that you will be part of the community for your lifetime.

You would move to a higher level of care if living independently in your Vista apartment became difficult or isolating, or if you could no longer live there safely. The decision to move to a higher level of care would be discussed with you, your family, your physician, and The Vista’s care-management team.

Regardless of what happens in the market environment, The Vista will owe you the refund amount identified in your contract. Upon move-out, The Vista will issue a sequential refund number and refunds will be paid based upon the re-occupancy of apartments based on that sequential order.

There is no routine refurbishment fee for normal wear and tear. However, if you have made non-standard or unapproved changes to the apartment or if you have damaged the apartment, the costs of returning it to its original condition or making repairs will be deducted from your refund.

Yes. We still have to maintain the building and the apartment while you are away, and we continue to provide all of the services to residents. However, when you are away for more than a month, you will receive a credit for the food costs saved.

Under the Fee-for-Service contract, Vista residents will receive a 10% discount on the published rates at the time of their stay in assisted living, residential memory support, or private-pay skilled nursing care on the CH campus.

One reserved underground parking space per apartment is provided at no charge, along with outdoor parking available — but not reserved — for additional cars. Outdoor parking is available for guests and second resident vehicles at no additional cost.

The answer to this will depend on a number of factors, including whether it is safe for you to remain in the apartment. An aide would have to meet certain requirements, be registered with CH, and sign in/out when he/she enters and exits the building. No one other than the individuals who have signed the Residency and Care agreement may live at The Vista, so “live-in” assistance is not an option.

The Vista project is wholly owned by CH and is assessed real-estate taxes by both Hawthorne and Wyckoff. These real-estate taxes become part of The Vista’s operating costs and are included in your monthly fees. You will not be responsible for paying any property taxes directly.

The Vista Information Center is open Monday through Wednesday from 9 a.m. to 5 p.m., Thursday from 9 a.m. to 7 p.m., and Friday and Saturday from 9 a.m. to 5 p.m. Appointments are recommended and can be made by calling (201) 848-4200. The Sales Office is located at 525 Cedar Hill Avenue, Wyckoff, NJ 07481.

As you look towards retirement, consider The Vista, a Continuing Care Retirement Community. The Vista offers a range of programs and amenities to engage, entertain, and inspire you. Secure your future with The Vista today. For more information, please call (201) 848-4200 or click Contact Us below for more information about The Vista.

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